On this page you will find the script for the video tutorial that guides you through the usage of YellowMail. You can view the video tutorial when you sign into your account and access the YellowMail section of your dashboard, or on our YouTube channel. YellowMail is just one of the great benefits of having a business page on the Yellow Pages, you can now also receive quotation requests for your products or services, find out more here!
Welcome to the Mauritius Yellow Pages’ Tutorial for “YellowMail and Support - Business”
When you are logged in as a business, you will be able to access YellowMail directly from the Homepage or from your account dashboard.
At the top of the homepage you will note that “My Account”, “YellowMail” and the “Log Out” buttons are displayed. Clicking on the YellowMail button brings you directly to your YellowMail inbox, whereas “My Account” brings you to the business dashboard.
When a consumer is searching on Yellow Pages they will note that both businesses listed in the search result and individual business pages have some function icons. One of these icons represents YellowMail. Any consumer can, as a registered member of Yellow Pages, contact the business quickly and easily by clicking on the YellowMail icon.
Naturally there is a great synergy between YellowMail and the Yellow Pages advanced search option. Therefore, we recommend businesses subscribe to a Premium business page plan, so as to benefit in full from the products/services and brand search.
A member/consumer may decide to remain anonymous using the “Hide Identity” feature of YellowMail. This is to protect consumers from unsolicited marketing/spamming, while encouraging them to contact businesses. You can be reassured that all members are verified by Mauritius Yellow Pages via the same procedure as businesses when they are registered. At any time a consumer can decide to disclose their identity by un-ticking “Hide Identity”, this will generally occur when the consumer feels comfortable and/or wants to complete a purchase.
A record of your communication is found within the YellowMail section of your account. When you have YellowMail it will be indicated on your dashboard, in the menu bar and on the YellowMail button at the top of the homepage. You will also receive a notification “You’ve Got YellowMail” to the email provided during your registration.
From your YellowMail inbox you will have a record of the latest communications. While any communication older than three months will be found in the archive section.
Even as a business, you can benefit from using YellowMail i.e. B2B (Business To Business).
Another function within the YellowMail section is our support function, from where you can request assistance that generates a ticket. When you have a reply from the Support team the same button turns blue.
It is important to note that in case you suspect that someone is abusing YellowMail, you can report this through the Support function. The Support Team will then investigate and take action where necessary.
Now that you know the benefits of YellowMail, you can start exploring the other features that are available to promote your business, products, services and brands.
These features are not just related to YellowMail and the Yellow Pages Advanced Search but also help with branding and to push sales by publishing videos, coupons and job vacancies to mention just a few. We will introduce more as we develop the Mauritius Yellow Pages further.
Thank you for viewing this tutorial for “YellowMail” on Mauritius Yellow Pages.